Chuuma is a digital-first investment platform designed to make investing accessible, convenient, and empowering for all Zambians. Whether you’re a seasoned investor or just starting out, Chuuma provides the tools and support you need to achieve your financial goals.

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Why Choose Chuuma?

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Accessibility

Chuuma breaks down traditional barriers to entry in the capital markets by offering a digital platform accessible via mobile app and USSD, making it possible for anyone to start investing with minimal capital.

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Convenience

The platform is designed for ease of use and superior user experience, with a streamlined onboarding process, real-time market data, and a user-friendly interface.

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Empowerment

Chuuma is committed to providing educational resources and support to help you make informed investment decisions, enabling you to take control of your financial future.

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Getting Started with Chuuma: A Step-by-Step Guide

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Registration

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Choose your platform

You can register through the Chuuma mobile app (available on Android and iOS) or the USSD platform.

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Provide your details

During registration, you will need to provide personal information such as your full name, National ID/Passport number, date of birth, address, email, and phone number911. You will also need to provide your bank account information and Taxpayer Identification Number (if applicable).

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Proof of identity and address

You will also need to provide a scanned/photographed copy of a valid ID document and a recent utility bill or bank statement (dated within the last three months).

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KYC and Verification

Chuuma implements robust Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures to verify your identity and assess your risk profile.

This includes automated ID checks, document verification, and screening against global watch lists and politically exposed person (PEP) databases.

You will need to have a registered SIM card and mobile money account16 and agree that your full names, Date of Birth (DoB) and National Registration Card (NRC) will be pulled onto the Chuuma platform.

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Account Approval:

Once your verification is successful, you will receive a welcome email/SMS confirming your account activation.

You will be asked to change the default PIN. Your mobile money PIN will also be used for your Chuuma account.

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Exploring Chuuma’s Products:

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Digital Stock Brokerage

You can access live market data and buy or sell shares through the app20. Chuuma sends notifications about dividends and order status via SMS and email20.

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Diverse Investment Funds

Chuuma offers a variety of funds to meet your investment goals:

  • Money Market Fund: A low-risk, liquid option for short-term savings.

  • Government Securities Fund: Invests in secure government bonds and treasury bills.

  • Fixed Income Fund: For steady income through bonds and fixed-income securities.

  • Equity Growth Fund: Invests in stocks for higher potential returns.

  • Child Trust Fund: A long-term plan for saving for educational expenses.

  • Fixed Deposits and Savings Plans: Partnering with reputable financial institutions, Chuuma offers competitive fixed deposit options. You can also create personalized savings plans with clear goals and timelines.

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Investing

You can make investments using your mobile money account or linked bank accounts. You will have to confirm the transaction and enter your PIN via USSD or the secure website.

All payments will be processed in Zambian currency.

You will receive confirmation of the amount invested and the number of units held.

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Accessing Your Account:

You can access your account through the mobile app or USSD platform to view your investment portfolio, account balance, and transaction history.

Chuuma provides real-time market data to help you make informed decisions.

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Customer Support

Chuuma offers dedicated customer support through live chat, phone, and email2728.

Live chat and phone support offer immediate responses, while emails are typically addressed within 24 hours.

For any issues or disputes, Chuuma has a tiered escalation system, with frontline support, technical teams and senior management to help resolve complex cases.

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Security Measures:

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Strong Passwords and 2FA

You must use strong, unique passwords and two-factor authentication to ensure account security.

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Data Encryption

Chuuma employs advanced encryption for data protection.

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Fraud Prevention

Any suspicious activity should be reported to Chuuma’s fraud desk immediately.

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PIN Protection

You are responsible for maintaining the confidentiality of your PIN and should ensure that no one is physically watching when you input it.

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Important Points

  • Chuuma adheres to all applicable laws and regulations, including those of reporting to the regulator.

  • Chuuma uses robust KYC and Customer Due Diligence (CDD) procedures to verify the identity of clients and assess their risk profiles.

  • You cannot directly reverse or cancel any transaction once it has been authorised by you.

  • Chuuma may terminate your account due to non-compliance with regulations, fraudulent activities, or prolonged inactivity.

  • Chuuma is not responsible for any loss arising from any failure or malfunction of equipment or any of its supporting or shared networks resulting from circumstances beyond its reasonable control.

By following these steps, you can begin your investment journey with Chuuma and take control of your financial future.